Data Analyst

Role- Data Analyst

Work Location- Amstelveen, North Holland, NL

Type- B2B Contract

Remote work- 2 days onsite in Amstelveen, remaining days can be from home

-Key profile elements:

·Data Analysis – security logs

·Azure pipelines

·Security Logging

·Data wrangling, KQL, Regex

·SIEM – Security Info & Event Mgt

·

-Relevant intake conversation topics:

·Can you write Regex – write code

·Forward slash vs back slash

·Azure promoter & pipelines

·SIEM knowledge and experience

Good-to-Have

Linux/Unix command line knowledge Azure networking

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

• Work From Home