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Counter Business & Training Manager, Schiphol Airport
Full Time Permanent Contract, Hybrid
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the Role
You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business + Training Manager who is a true coach that helps develop the team to achieve all sales and operational targets through people management, education and development. You demonstrate the ability to recruit and train #1 talent for expert artistry and motivation. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections.
Working in collaboration with the relevant Commercial and Education teams, you will ensure there is a clear devised people plan and strategy for the retailers in which you are accountable for delivery.
You will constantly define and adapt the sales & education approach based on specific retailer commercial business needs, whilst always ensuring that the Charlotte Tilbury ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team. Not only do you dare to dream it – you dare to do it across the globe!
As a Counter Business & Training Manager, you will:
Driving sales success and motivation through:
- Report weekly and monthly productivity to the Commercial Team.
- Set weekly and monthly KPI targets and track achievement progress.
- Lead a #1 team through daily briefs, shop floor trainings, performance 121 meetings, and general line management.
- Work and liaise with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures.
- Monitor stock levels by managing sales, audits, and counts; analyze all information to provide proactive counsel to the Commercial Team on stock lines.
- Create a positive and cooperative team culture in-store through team meetings and a collaborative management style; recognize and celebrate performance where necessary.
- Aid the retailer in the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants.
- Identify the training needs of the team in collaboration with the Global Education Team and provide feedback about advancement in opportunity areas.
- Drive and build your business KPI performance to achieve market-leading results and maintain #1 ranking and #1 in growth.
- Ensure the best customer experience is delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers.
- Own your counter metrics and unlock the steps needed to manage future risks and opportunities.
- Think limitlessly with your plan for the calendar year, considering New Product Launches and activity/market impacts from the previous year of trade.
- Be entrepreneurial with proposing plans, events, and other limitless activities to unlock commercial success.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
- Be flexible to work on a shift basis, including both early and late shifts.
- Provide a five-year working and personal reference, along with a Criminal Reference Check, as the store is airside in the departures lounge. This will be discussed in more detail at the interview stage.
Inspiring artistry and magical service through:
- The Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
- Full Curriculum facilitation of retailer team including induction, social and developmental training
- Facilitate new launch NPD and Skincare Training
- Support Education through the Learning Management System
- Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Commercial & Education team adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results
- Deliver high quality virtual and physical training sessions
- Leading by example on counter and online during all events, meetings, and trainings.
About you
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- Demonstration of exceptional artistry skills
- Ability to coach and develop artistry skills within counter staff
- People management experience
- Strategic planning experience
- Limitless mindset
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
To ensure that we can accurately review and assess your qualifications, please submit your CV in English. This will help us to better understand your skills and experience as part of the selection process.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
