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Looking for a new adventure? You’ve come to the right place. We’re an Amsterdam-based team of 50+ individuals with 20+ nationalities among us! A varied bunch of ‘citizens of the world’ with a range of cool skills and hundreds of thousands of kilometers under our travel belts. And we have something important in common (other than our very well-worn passports):
We want to change the way people travel.
And that’s exactly what we’re doing, with the travel app to plan, track, and relive trips in a smart and beautiful way. Polarsteps has over 10 million users already, but for us, this is just the beginning. We have big plans for the future, and so we need even more talented and enthusiastic people to help us on our journey.
Want to know more about us? Here you go.
Community & Support at Polarsteps
We’re a small team, doing big things.
If you haven’t seen our app yet, go ahead and check it out, you’ll see that we care (a lot) about providing our users with a top-notch experience every step of the way — whether it is helping them to map out their upcoming adventure, troubleshooting whilst on the road or offering tips and trips when they are back and creating their Travel Book. For a Community & Support Specialist, this creates a rich and varied day-to-day.
As a support team we:
– Are dedicated to our community of users
– Lean on our experience as explorers to know what our travelers need
– Like to do good and have fun while doing it
– Remain human, speaking like ourselves (and not partaking in robot talk!) to create genuine relationships with our community.
Your itinerary
What your journey at Polarsteps will look like day-to-day.
– Together with the rest of the Community & Support team, you will manage user questions and feedback on a daily basis, helping with queries about our Travel Books & Gift Cards (mainly via email).
– You will also build a trusting relationship with our communities across all social platforms and app stores by offering a helping hand when needed.
– You will be responsible for all incoming questions related to our Travel Books & Gift Cards (part of our Relive Product pillar) and you will pinpoint, investigate, and escalate (when necessary) the issues our users report to us the Product & Tech teams.
– Internally, you will be our users’ voice — communicating their feedback not only to our development team, also to the the rest of the company.
The equipment in your backpack
What we’re hoping you’ll bring with you.
– 1+ years of experience in a similar role in tech scale-up.
– Excellent writing skills in Dutch & English
– The ability to understand our user’s needs and their wants.
– Having great communication and interpersonal skills.
– Being proactive, solution-oriented, and a fast learner.
Bonus points for:
– If you have also mastered additional languages such as French, or German (since our community of users is from all over the world!).
– An understanding of how our product works (ideally by already using our app)
– Experience with Zendesk
1st class extras
Some cool things to make the journey extra sweet.
– A yearly free flight or train ride to a random location! Give our Teleporter a spin here.
– A shiny new MacBook to work your magic on.
– Hybrid working. Split your time between the office and your home as you see fit.
– An extensive home office set-up — everything from noise-canceling headphones to a standing desk.
– 30 days of vacation (for adventures or sitting on the couch, it’s up to you)
– Two paid Culture Days for days that are important to you but not recognized by the official Dutch calendar.
– The option to switch up your zoom background by working from another country for up to 8 weeks a year.
– A personal development budget for that curious mind of yours!
– A pension plan to help you save for those around-the-world retirement trips.
– Delicious daily team lunches.
– Awesome monthly parties, as well as team trips away.
– A lively office in downtown Amsterdam, with travel costs reimbursed.
– Free Polarsteps Travel Books to contain all your far-flung adventures.
At Polarsteps, we believe the best products are built by people as diverse as the travelers using our apps! That’s why we specifically encourage people currently underrepresented in the tech industry to apply for a role with us. Because we believe that diversity — be it age, race, sexual orientation, physical ability, ethnicity, or gender identity — makes both the world and the workplace better.r.
Think this is the path for you? Find out more about how we hire.
