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Stream is looking to expand the Integration Support department. In this position, you’ll enjoy learning about our Chat and Feeds and the code behind them, as well as helping our customers make the most out of our products and services. This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace. This role is available in a hybrid capacity for candidates local to Amsterdam or remote in the EMEA region.
Who you are
- You’re curious about and enjoy reading and writing code in any of the following languages: Python, JavaScript, Java, Kotlin, Ruby, Swift.
- You’ll use your technical knowledge of API’s to learn the Stream products and services.
- You will use your technical communication skills to help our customers understand problems and point them in the right direction.
- Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
- As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.
Bonus Point if…
- You have experience working on a codebase at a professional level.
- You have experience in a technical customer support role.
The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You’ll work directly with sales teams, customers, and marketing as a technical reference and you’ll often be the first point of contact for our customers. You’ll enjoy seeking out answers but also know it’s best to seek help from more experienced developers.
Primary Responsibilities
- Help our customers on our technical support platform.
- Assist the sales team as a technical resource.
- Be the first point of contact for our Enterprise customers in our elevated support channels.
Secondary Responsibilities
- Continue to build our community support platform by providing assistance and writing short technical articles on best practices.
- Work on improvements and optimizations to our documentation.
- Seek feedback from customers to determine key growth areas.
- Assist the development team in managing new feature requests and bug reports.
Culture
Stream has a casual social culture, our team is very diverse in age, nationality and we all have different backgrounds. We’re socially active on our Slack networks and you’ll be warmly welcomed to our growing team.
What’s In It For You
- 28 days paid time off plus paid Dutch holidays
- Company equity
- A pension scheme
- A generous Learning and Development budget
- Commute expenses to Amsterdam covered or option to use a company bike within the city
- Gym membership of choice covered and weekly pilates sessions in the office
- MacBook Pro or another development setup
- Healthy team lunches and plenty of snacks
- A generous relocation package
- An office in the heart of Amsterdam
- The opportunity to attend or present to global conferences and meetups
- The possibility to visit our office in Boulder, CO
Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
