The Remote Advisory Team was established in 2021 with a clear ambition: to realize credit applications up to an interest of EUR 1 million in a distinctive way. These credit applications, especially aimed at the "easy" and "guided" segment, are handled at a physical distance from the customer, where we still want to give the customer the feeling of being next to them. We show that you can still make contact personal through digital means. We want to process a request within a maximum of 48 hours in order to offer our customers quick clarity. By customers we mean both the end customer and Business Advisors, with whom in many cases you remain in close contact because it often concerns customers they know well. Our focus is basically on credit applications, but we also advise more broadly than that. We also process all credit applications that come in through the intermediary channel. Either we write them ourselves, or we pass the lead on to our colleagues Advisor Business. Our location is ING Head Office Bunnik, from where we work about 50% of our time. The other 50%, although you work from home, you stay in close contact with your team. The team currently consists of 35 enthusiastic colleagues!. Do you want to be part of our journey to grow in the coming years? Read on!
As a Remote Advisor Guided Banking you primarily handle SME credit applications up to 1.000k. Credit requests are delivered in subtantial part through the nationally active Business Advisors. In addition, requests come from your own network, My ING Business or marketing campaigns. You are in regular contact with the customer and your internal stakeholders during the process. Ultimately, you are responsible for the entire processing of the credit request.
You lead the way in setting ambitions and you are a driver of the performance culture. In the squad, you set an example in terms of cooperation, attitude and behavior. You help to ensure a good atmosphere and the just do it mentality. You also proactively fulfill a SPOC role with which one also collaborates with other teams. You initiate improvement initiatives for improvements within your own sphere of influence and you feed the MT with points of attention outside your own sphere of influence.
Working at the Remote Advisory Team means:
- hard work, after all, we want to support as many clients as possible!
- never boring moments. We speak to entrepreneurs, intermediaries and colleagues from other departments within the bank;
- a lot of freedom but at least as much responsibility;
- working within an excellent team, partly built by you;
- an open, direct and informal collaboration;
- being part of growth, innovation and continuous change. Get to know the future now;
- working in an environment where you may and can learn;
- a contract duration starting at 36 hours;
- a job where you work partly from home and partly on location with your team;
- a reimbursement for travel expenses incurred.
What are we looking for?
A driven Business Advisor (V/M) who always goes for the best advice to entrepreneurs: You are a passionate professional with the drive and energy to realize ambitions and really make a difference for SME entrepreneurs. You are reliable, professional, entrepreneurial, flexible, hungry for success and you know how to surprise entrepreneurs in a positive way every time. You are a real team player who, together with your colleagues, achieves goals with a focus on remote advice. But above all you are very customer-oriented, you want to offer the best service to entrepreneurs in all respects and you have the personality and expertise to bind entrepreneurs to you and to (help) broaden the services to entrepreneurs. You also endorse the values of ING and find it only natural to act in accordance with these values in your work.
Here's what we ask of you:
- business talent;
- great drive to close the deal;
- hefty dose of entrepreneurship and initiative;
- Experience in writing (business) credit proposals or demonstrable experience with financial analysis. In fact, financial statements hold few secrets for you;
- The ability to play chess on several boards simultaneously: every day you work on different financing requests;
- > 4 years of relevant work experience;
- Hbo/academic working and thinking level;
- Effortless flexibility in hybrid working;
- Knowledge of banking products and services;
- Strongly developed communication skills;
- Willingness to invest in yourself;
- Eye for and knowledge of developments in SMEs.
Do you recognize yourself in this profile?
Then apply now and become a Business Advisor within the Remote Advisory Team! Do you have any questions about this position or about ING as an employer? If so, please contact Roger van der Heijden lead Remote Advisory Team Guided Banking. I would love to meet you! Are you already sure of your choice and want to get started as a Remote Business Advisor Guided Banking? Then apply directly via the application button below.